Any order placed on the site Smala.com from Monday to Friday (excluding holidays) will be prepared and shipped within a maximum of 48 hours, subject to validation of payment.
It is specified that any order placed on Smala.com from Friday to Sunday or a holiday will be prepared and shipped within a maximum of 48 hours from the next business day.
Smala Une aventure sans fin commits to deliver the items ordered and paid for by the customer according to the following delivery methods and times:
Delivery in France:
- Colissimo : 48h to 72h from shipping*, from Monday to Saturday
- Chrono Relay: 24 to 48 hours from the time of shipment* in the relay point, from Monday to Saturday
*average time noted
We take great care and attention with each order. All orders are shipped within a maximum of 48 hours. However, any order placed on the site on Friday after 6am, on Saturday or Sunday will be processed the following Monday.
It's easy to make a return, just follow these steps.
1 - Go to MY ACCOUNT > MY ORDERS
2 - Choose the order you wish to return
3 - Select the items to be returned and indicate the reason for your return
4 - Print the return form and enclose it with your package
You are responsible for the shipping costs. You can send your items back to us directly, to the following address
SMALA
SERVICE RETOUR
6 bis rue de la Métallurgie
44470 Carquefou
The refund will be made within 5 working days upon receipt of your package directly to the account used for payment.
As we are committed to offering you quality products, if an item has a defect, we invite you to write to us here, we will find the best solution.
